Insurance on Demand (IOD) & App. FAQ’s

1. Q. How will the IOD process work?

A. You will go to our secure website and complete the registration template questionnaire and select a user name and password that you will use when you need to purchase insurance for a rental vehicle or other intermittent risk.

2. Q. Now that I am registered, how will I purchase insurance for a rental vehicle?

A. When you make your reservation with a rental vehicle company, you will select the type of vehicle you wish to rent (full, mid size etc. or the size truck) and the pick up and return dates for the rental period. After you confirm your reservation, simply go to the IOD website and access your account by using your user name and password, enter the rental company name, the type of vehicle, and the pickup and return dates. You will then be shown a list of insurance coverage options, you make your selection click continue and you will be shown the cost of the insurance coverage you have selected. You then click accept and enter your payment information. You will not be charged until the time of the rental. At the time of the rental, you access the IOD mobile App on your mobile device and complete the transaction. You will do this by entering your user name and password and easily verify the rental information you previously provided or edit it as necessary on your mobile device and then enter the rental contract number or the license number of the vehicle you actually rented. You now click Finish and you will be e-mailed your policy confirmation number, invoice and payment information.
It is as simple as that to insure your rental risk and save money!

3. Q. Why should I use the IOD system?

A. You will get complete coverage and save money when you purchase your rental vehicle insurance from IOD. The rates will be _______ of most rental vehicle companies for the same or better coverage. The policies will cover two (2) very important risks that are not included in the rental vehicle insurance included in personnel auto policies or insurance provided by credit card companies if you use their card for your rental.
These risks are “loss of use” and “diminished value.”

4. Q. What is “loss of use?”

A. If a car is damaged the renter is responsible for the lost revenue that the rental company would have received during the period the car is out of service being repaired. This can be a very significant amount.

5. Q. What is “diminished value?”

A. This is the loss in value that results when the vehicle is sold by the rental company. Any previous damage to a vehicle must be reported by the company to potential buyers and this fact lowers the value of the vehicle, in most cases by thousands of dollars. This loss is also the financial responsibility of the renter when the damage occurred.